SHIPPING & DELIVERY

Overtime currently delivers to serviceable PIN codes across India. Delivery availability depends on the serviceability of our courier partners at the delivery address entered during checkout. In some locations, certain payment or delivery options, including Cash on Delivery, may not be available. If a location becomes temporarily unserviceable after an order has been placed, we will review the order and contact the customer where necessary.

Orders are generally processed and dispatched within 24 hours after successful order confirmation. Orders placed during public holidays, exceptional demand periods, courier disruptions or other circumstances outside our reasonable control may require additional processing time. Dispatch confirmation and available tracking details will be sent using the email address and/or mobile number provided during checkout.

Most orders are expected to be delivered within 7 days from dispatch. This timeline is an estimate rather than a guaranteed delivery date. Actual delivery time may vary depending on the destination, courier serviceability, weather conditions, public holidays, transportation disruptions or other events outside our reasonable control. A delay in delivery does not automatically mean that the shipment has been lost.

A standard shipping charge of ₹100 applies to orders containing 1 Overtime box. Orders containing 2 or more Overtime boxes qualify for free standard delivery. Any applicable shipping charge will be clearly displayed before the customer completes the order. Free shipping is subject to the delivery location being serviceable and otherwise eligible for fulfilment.

Cash on Delivery may be available for eligible orders and serviceable locations. A ₹49 COD charge applies to Cash on Delivery orders and will be shown at checkout. The remaining order value is payable to the courier partner at the time of delivery. COD availability may vary depending on the delivery location, courier serviceability, order value, and other operational factors.

Customer privacy is important to us. Overtime orders are shipped using discreet outer packaging. The external shipping package is designed so that the nature of the product inside is not unnecessarily disclosed. Shipping labels may still contain information required by the courier or applicable law, such as the recipient's name, delivery address, shipment details and sender information where required.

Customers are responsible for ensuring that their name, mobile number, PIN code and complete delivery address are correct before placing an order. Delivery addresses cannot be changed after an order has been placed. Overtime is not responsible for delays, failed delivery or return-to-origin shipments caused by incorrect, incomplete or outdated information supplied by the customer. Please carefully review all delivery details before completing checkout.

Once an order has been dispatched, available tracking information will be sent to the contact details provided during checkout. Tracking updates are provided by the courier partner. It can sometimes take time for the first scan or a new shipment status to appear after dispatch. If tracking has not updated for an unusually long period, customers may contact Overtime Support with their order number so that we can review the shipment.

Courier partners may contact the customer or make one or more delivery attempts depending on their standard operating process. Customers should provide a reachable mobile number and should be reasonably available to receive the shipment. Overtime cannot guarantee the exact time of day at which a courier partner will attempt delivery.

A shipment may be returned if delivery cannot be completed because the customer is unavailable, refuses the parcel, provides an incorrect address or otherwise fails to accept the shipment. For Cash on Delivery orders, the ₹100 advance shipping charge is non-refundable where the shipment is refused or not accepted by the customer. If the customer requests that an eligible returned order be shipped again, additional shipping charges may apply.

Occasional courier delays can occur because of operational issues, weather, public holidays, transportation interruptions or other circumstances outside our reasonable control. If your order is delayed beyond the expected delivery period, please contact Overtime Support with your order number. We may investigate the shipment with the courier partner before determining the appropriate next step.

If a shipment appears to be lost, Overtime will first investigate the matter with the relevant courier partner. A shipment will not be treated as confirmed lost solely because tracking has temporarily stopped updating or delivery has been delayed. If the courier partner officially confirms that the parcel has been lost, Overtime will review the order and provide an appropriate resolution based on the courier confirmation, the circumstances of the shipment and applicable requirements.

If your parcel or product arrives damaged, please contact Overtime Support as soon as reasonably possible and provide your order number and supporting evidence. A clear and continuous unboxing video is required for a damaged-product or damaged-parcel claim.

The video should begin while the shipping parcel is still sealed and should clearly show:

• The sealed outer parcel before opening.
• The shipping label where reasonably visible.
• The parcel being opened continuously without cuts or interruptions.
• The condition of the product and packaging immediately after opening.
• The damage for which the claim is being made. We may also request clear photographs or additional information to investigate the claim. If a valid unboxing video showing the condition of the shipment from the moment it is opened cannot be provided, we may be unable to verify or approve a damage-related refund or replacement request.

If you believe you received a product different from the product you ordered, contact Overtime Support with your order number and supporting photographs or video. Do not discard the original packaging or product while the issue is being reviewed. Once the issue has been verified, we will provide the appropriate resolution in accordance with our Returns & Refunds Policy.

If an item appears to be missing from your shipment, contact Overtime Support with your order number. A continuous unboxing video showing the sealed parcel being opened may be requested to verify the contents received. Claims are reviewed using available fulfilment, packing, shipping and customer evidence before a resolution is determined.

Shipping fees are generally charges for the delivery service already arranged or attempted and may therefore be non-refundable in circumstances such as refused or failed delivery. Where Overtime or the courier partner confirms an issue for which a refund, replacement or other resolution is appropriate, the treatment of the shipping charge will be determined based on the circumstances of the order and our applicable policies.

Overtime is not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, strikes, transportation interruptions, government restrictions, public emergencies, courier network disruptions or similar events. Where possible, we will work with our courier partners to minimise disruption and assist customers with affected shipments.

For questions about dispatch, tracking, delayed shipments, damaged parcels or other delivery-related concerns, please contact Overtime Support. Please include your order number and the contact details used while placing your order so that we can locate the shipment and assist you efficiently.