RETURNS, REFUNDS & CANCELLATIONS

Once an order has been successfully placed, it enters our order-processing workflow and cannot be cancelled by the customer. Please review the product, quantity, delivery address and payment details carefully before confirming your order. We do not provide refunds solely because a customer changes their mind after an order has been placed.

Overtime does not generally accept returns or refunds for change-of-mind purchases. This includes situations where the customer no longer wants the product, ordered the incorrect quantity, or decides not to use the product after the order has been placed. Nothing in this policy limits any rights or remedies that may apply under applicable consumer law.

For hygiene, safety and product-integrity reasons, products that have been opened, used, altered, tampered with or removed from their original sealed condition are generally not eligible for return or refund. Individual oral-film sachets should remain sealed unless they are being used as intended.

If a product or parcel arrives damaged, the customer must contact Overtime Support with the relevant order details and supporting evidence. A clear, continuous unboxing video is required for damage claims. The video should begin while the outer parcel is still sealed and should clearly show:

• The sealed parcel before opening.
• The parcel being opened continuously without cuts or edits.
• The product and packaging immediately after opening.
• The damage for which the claim is being made. We may also request photographs or additional information. If a valid unboxing video cannot be provided, we may be unable to verify or approve the damage claim.

If you receive a product different from the product shown on your confirmed order, contact Overtime Support and provide your order number. A clear, continuous unboxing video showing the sealed parcel being opened and the product received is required for verification. Additional photographs may also be requested. Once the issue has been verified, Overtime will review the case and provide the appropriate resolution, which may include a refund or other remedy depending on the circumstances.

If sufficient evidence cannot be provided, we may be unable to verify or approve the claim.

If an item appears to be missing from your parcel, please contact Overtime Support with your order number. A continuous unboxing video showing the sealed parcel being opened may be required to verify the contents of the shipment. Claims will be reviewed using available packing, fulfilment, courier and customer evidence.

If a shipment appears to have been lost in transit, Overtime will first investigate the matter with the courier partner. A delayed shipment or temporary lack of tracking updates does not automatically mean that a parcel has been lost. If the courier partner officially confirms that the shipment has been lost, Overtime will review the order and provide an appropriate resolution based on the courier confirmation and the circumstances of the order.

If a customer refuses the parcel, fails to accept delivery or provides information that prevents successful delivery, any shipping charges already incurred may be non-refundable. For Cash on Delivery orders, the ₹100 advance delivery charge is non-refundable if the shipment is refused or not accepted by the customer. Additional shipping charges may apply if an eligible order is shipped again.

If a refund is approved following review of an eligible claim, the approved refund will generally be processed within 7 days. After we initiate the refund, the time required for the amount to appear in the customer's account may depend on the bank, card issuer, payment gateway or other payment provider. Customers should retain any refund confirmation received from Overtime until the amount has been credited.

Where a refund is approved, shipping or delivery charges already incurred may be deducted from the refundable amount, where permitted and appropriate to the circumstances of the order. The final refundable amount will be communicated as part of the claim resolution.

Approved refunds will normally be issued to the original payment method used for the order where technically possible. For orders involving Cash on Delivery or another payment method where a direct reversal is not available, Overtime may request suitable payment details from the customer to process the approved refund.

Customers should retain the parcel, shipping label, product packaging and all relevant contents until a claim has been fully reviewed.Depending on the type of claim, we may request:

• Order number.
• Unboxing video.
• Photographs of the parcel or product.
• Courier tracking information.
• Any other information reasonably required to verify the issue. Providing incomplete, edited or unclear evidence may prevent us from properly verifying the claim.

Overtime reserves the right to investigate claims that appear inconsistent, fraudulent, manipulated or abusive. Submitting altered evidence or intentionally providing false information may result in a claim being rejected, subject to applicable law.

For return, refund, damaged-order or incorrect-product concerns, contact Overtime Support. Please include your order number, the email address or mobile number used when ordering, and any required supporting evidence.