PRIVACY POLICY

We may collect personal information that you provide directly to us or that is generated when you use our website and services. This may include:

• Your name.
• Email address.
• Mobile number.
• Billing and delivery address.
• Order and transaction information.
• Payment-related information processed through our payment providers.
• Customer support communications.
• Account information, where applicable.
• Device, browser and technical information.
• IP address and approximate location information.
• Website usage and interaction data.
• Marketing and communication preferences. We may also receive information from service providers that help us operate our website, process payments, fulfil orders, prevent fraud, deliver marketing or provide analytics.

When you place an order, we collect information necessary to process and fulfil your purchase. This may include your name, mobile number, email address, delivery address, billing information, order details and any information required to complete payment and delivery. We use this information to confirm your order, process payment, arrange delivery, communicate order updates and provide customer support.

Payments may be processed through third-party payment gateways and financial service providers. Overtime does not necessarily receive or store your complete card, bank or payment credential information. Payment providers may collect and process this information directly according to their own privacy and security practices. We may receive limited payment-related information such as payment status, transaction identifiers and payment method type where necessary for order administration, refunds, fraud prevention or accounting.

We may use personal information for purposes including:

• Processing and fulfilling orders.
• Processing payments and refunds.
• Providing shipping and tracking information.
• Providing customer support.
• Responding to questions, complaints and requests.
• Maintaining and improving our website and services.
• Preventing fraud, abuse and security incidents.
• Maintaining records required for business, tax, accounting or legal purposes.
• Sending transactional communications.
• Sending marketing communications where permitted and subject to applicable preferences or consent.
• Understanding how customers use our website.
• Measuring advertising and marketing effectiveness.
• Complying with legal and regulatory obligations.

Where permitted, we may use your contact details to send you information about Overtime products, launches, offers, educational content or other marketing communications. You can unsubscribe from promotional email communications using the unsubscribe option included in the relevant message. You may also contact Overtime Support to request changes to your marketing preferences. Stopping marketing communications does not prevent us from sending transactional or service-related messages such as order confirmations, delivery updates, account notices or support responses.

Our website may use cookies, pixels, local storage and similar technologies to operate the website, remember preferences, understand website usage, improve performance, support security and measure marketing effectiveness. Some technologies may be provided by Shopify or third-party services used for analytics, advertising, payment processing or other website functionality. Depending on your location and applicable requirements, you may be provided with controls relating to certain cookies or tracking technologies.

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure that allows us to operate our website, manage products, process orders and provide related store functionality. As part of providing these services, Shopify may process personal information relating to store visitors and customers in accordance with its own privacy and data-processing practices. We are responsible for configuring and using our Shopify store in accordance with applicable privacy and data-protection requirements.

We may share personal information with service providers where reasonably necessary to operate our business and provide our services. These may include:

• Shopify and ecommerce infrastructure providers.
• Payment gateways and payment service providers.
• Courier, logistics and fulfilment partners.
• Email, SMS and communication providers.
• Customer-support providers.
• Analytics providers.
• Advertising and marketing platforms.
• Fraud-prevention and security providers.
• Professional advisers such as accountants, lawyers or auditors.
• Government bodies, courts, law-enforcement authorities or regulators where disclosure is legally required. We do not disclose personal information to third parties simply for unrelated purposes without an appropriate basis.

To deliver your order, we may provide relevant information to courier or logistics partners. This may include your name, delivery address, mobile number, order reference and other information reasonably necessary to deliver, track or resolve issues relating to your shipment. Courier partners may contact you directly regarding delivery attempts, directions, tracking or shipment-related matters.

We may use analytics and advertising services to understand how visitors use our website, measure campaign performance and improve our marketing. These services may receive technical and usage information through cookies, pixels or similar technologies, depending on how the website and your privacy preferences are configured. Where required, we will seek appropriate consent or provide applicable choices relating to these technologies.

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, contractual, accounting, tax, fraud-prevention, dispute-resolution or legal purposes. Different categories of information may be retained for different periods depending on the purpose for which they are required. When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable obligations.

Depending on applicable law and the circumstances of the processing, you may have rights relating to your personal information. These may include rights to:

• Request information about personal data being processed.
• Request correction or updating of inaccurate personal information.
• Request erasure of personal information where applicable.
• Withdraw consent where processing is based on consent.
• Raise a grievance regarding how personal information is handled.
• Exercise other rights available under applicable data-protection law. Some requests may be subject to verification, legal exceptions or retention requirements.

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, disclosure, alteration, loss or misuse. However, no internet transmission, storage system or electronic service can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their own devices, accounts, passwords and communication channels.

Where we rely on your consent to process personal information, you may withdraw that consent using the method made available for the relevant processing activity or by contacting us. Withdrawal of consent will apply prospectively and does not affect processing that was lawfully carried out before the withdrawal. Certain information may still need to be retained or processed where necessary to comply with legal obligations, resolve disputes or complete permitted business activities.

You may contact us if you believe personal information we hold about you is inaccurate or requires updating. You may also request deletion or erasure of personal information where applicable. We may retain certain information where required by law or where reasonably necessary for accounting, taxation, fraud prevention, dispute resolution, enforcement of agreements or other permitted purposes.

If you have a concern about how Overtime handles your personal information, please contact us so that we can review and respond to the issue. When submitting a privacy grievance, please provide enough information for us to identify the issue and respond appropriately. We may need to verify your identity before acting on requests involving personal information.

Overtime products and services are intended for adults. We do not knowingly seek to collect personal information from children for the purpose of selling Overtime products to them. If we become aware that personal information has been collected in circumstances where it should not have been, we may take appropriate steps to delete or otherwise address that information.

Our standard ecommerce checkout does not require customers to publicly disclose intimate personal information. If you voluntarily provide health-related or other sensitive information when communicating with support or through any future service, we will handle that information according to the purpose for which it was provided and applicable requirements. If Overtime introduces health questionnaires, consultations or other services involving additional health information, we may provide further privacy notices explaining that processing.

Our website may contain links to websites, services or platforms operated by third parties. We are not responsible for the privacy practices, content or security of third-party websites that we do not control. We encourage users to review the privacy notices of third-party services before providing personal information to them.

We may disclose personal information where reasonably necessary to comply with applicable law, regulation, legal process or lawful government request. We may also disclose information where reasonably necessary to protect our rights, customers, systems, property or safety, investigate suspected fraud or abuse, or establish, exercise or defend legal claims.

If Overtime or the business operating the Overtime brand is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable requirements.

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable requirements. When this policy is updated, the revised version will be posted on this page and the “Last updated” date will be changed. We encourage users to review this Privacy Policy periodically.

For privacy-related questions, requests or grievances, contact Overtime Support. Please include “Privacy Request” or “Privacy Grievance” in the subject line where appropriate so that your request can be directed correctly.